:root{--bg: #0f1419;--surface: #171d25;--surface2: #1e2630;--border: #2a3441;--text: #e8eef6;--muted: #94a3b8;--primary: #3b82f6;--primary-hover: #2563eb;--danger: #ef4444;--success: #10b981;--warn: #f59e0b;--purple: #8b5cf6;--radius: 12px;--shadow: 0 8px 24px rgba(0, 0, 0, .35);font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}html,body,#root{min-height:100%}body{margin:0;background:radial-gradient(1200px 600px at 10% -10%,#1a2740,transparent),radial-gradient(900px 500px at 100% 0%,#1a2a22,transparent),var(--bg);color:var(--text);line-height:1.45}a{color:#93c5fd;text-decoration:none}a:hover{text-decoration:underline}.muted{color:var(--muted)}.tiny{font-size:12px}.app{min-height:100vh;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding:12px 16px;border-bottom:1px solid var(--border);background:#0f1419d9;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);position:sticky;top:0;z-index:10}.brand{display:flex;align-items:center;gap:10px}.brand-mark{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;font-weight:800;background:linear-gradient(135deg,#3b82f6,#10b981);color:#fff}.brand-mark.lg{width:48px;height:48px;font-size:22px}.nav{display:flex;gap:6px;flex:1}.nav a{color:var(--muted);padding:8px 12px;border-radius:999px;text-decoration:none}.nav a.active,.nav a:hover{background:var(--surface2);color:var(--text)}.userbox{display:flex;align-items:center;gap:10px;margin-left:auto}.main{width:min(1100px,100%);margin:0 auto;padding:20px 16px 48px}.page-head{margin-bottom:16px}.page-head h1{margin:4px 0;font-size:1.6rem}.page-head.row{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:20px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px;text-decoration:none;color:inherit;box-shadow:var(--shadow);transition:transform .15s ease,border-color .15s}.stat-card:hover{transform:translateY(-2px);border-color:#3b82f680;text-decoration:none}.stat-label{font-size:13px;font-weight:600;margin-bottom:6px}.stat-value{font-size:1.8rem;font-weight:700}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px;margin-bottom:16px;box-shadow:var(--shadow)}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:10px}.panel-head h2{margin:0;font-size:1.05rem}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:14px}th,td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--border);vertical-align:top}th{color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em}.pill{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px;background:var(--surface2);border:1px solid var(--border)}.status-open{color:#93c5fd;border-color:#2563eb66;background:#1e3a5f55}.status-bot_resolved{color:#6ee7b7;border-color:#05966966;background:#064e3b55}.status-clarified{color:#c4b5fd;border-color:#7c3aed66;background:#4c1d9555}.status-escalate_human{color:#fcd34d;border-color:#d9770666;background:#78350f55}.status-closed{color:#cbd5e1;border-color:#64748b66;background:#33415555}.btn{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:1px solid var(--border);background:var(--surface2);color:var(--text);border-radius:10px;padding:8px 14px;font-weight:600;cursor:pointer;font-size:14px}.btn:hover{filter:brightness(1.08)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.primary{background:var(--primary);border-color:transparent}.btn.primary:hover{background:var(--primary-hover)}.btn.success{background:#065f46;border-color:#059669}.btn.warn{background:#78350f;border-color:#d97706}.btn.purple{background:#4c1d95;border-color:#8b5cf6}.btn.neutral{background:#334155;border-color:#64748b}.btn.ghost{background:transparent}.btn.block{width:100%}.filters{display:flex;gap:8px;margin-bottom:12px}.filters input{flex:1}.chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.chip{border:1px solid var(--border);background:var(--surface);color:var(--muted);border-radius:999px;padding:6px 12px;cursor:pointer;font-size:13px}.chip.active{color:var(--text);border-color:var(--chip, var(--primary));background:var(--surface2)}input,textarea,select{width:100%;background:var(--bg);border:1px solid var(--border);color:var(--text);border-radius:10px;padding:10px 12px;font:inherit}label{display:grid;gap:6px;font-size:13px;color:var(--muted);margin-bottom:10px}.stack{display:grid;gap:4px}.login-page{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{width:min(420px,100%);padding:24px}.login-brand{margin-bottom:18px}.login-brand h1{margin:0;font-size:1.35rem}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.alert{padding:10px 12px;border-radius:10px;margin-bottom:12px;font-size:14px}.alert.error{background:#7f1d1d55;border:1px solid #ef444466;color:#fecaca}.action-bar{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.detail-grid{display:grid;grid-template-columns:1.6fr 1fr;gap:14px;align-items:start}.thread{display:grid;gap:10px;max-height:480px;overflow:auto;padding-right:4px}.bubble{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:10px 12px}.bubble.agent{border-color:#3b82f655}.bubble.bot{border-color:#10b98155}.bubble.customer{border-color:#f59e0b55}.bubble-meta{display:flex;justify-content:space-between;gap:8px;margin-bottom:4px;font-size:13px}.bubble-body{white-space:pre-wrap}.reply-form{display:grid;gap:8px;margin-top:12px}.kv{display:grid;grid-template-columns:90px 1fr;gap:8px 10px;margin:0;font-size:14px}.kv dt{color:var(--muted)}.kv dd{margin:0}.events{list-style:none;padding:0;margin:0;display:grid;gap:10px}.events li{border-bottom:1px solid var(--border);padding-bottom:8px}.center-page{min-height:100vh;display:grid;place-items:center;gap:8px;justify-items:center}.spinner{width:28px;height:28px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 860px){.detail-grid{grid-template-columns:1fr}.hide-sm{display:none}.nav{order:3;width:100%;overflow-x:auto}}